By entering this site you confirm you are of legal drinking age in your country and you have read and understood the Terms & Conditions
Terms and Conditions
Company Information
Sauvage Family Vineyard T/A Burn Cottage Vineyard Units 3&4 , No 7 Rogers Street, Cromwell, Central Otago 9310 New Zealand
The name that will appear on your statement will be Burn Cottage Vineyard.
Goods & Services
Burn Cottage Vineyard offers premium red wine from New Zealand, and selected T-shirts.
Orders
Burn Cottage Vineyard will only accept online orders from customers with physical delivery addresses in the countries where deliveries is possible. All prices listed are quoted in New Zealand dollars NZD$ and all orders will be processed in New Zealand dollars NZD$
All sales enquiries for wine sales to export markets should be directed to sales@burncottage.com ph +64 3445 3670 Fax +64 3 445 1603
Delivery Policy
Please allow up to 7 working days from date of purchase for delivery within NZ, 1-4 weeks for Australia, USA, Hong Kong, Japan, Singapore, and EU, UK 6-10 weeks.
For countries abroad we use NZ based international delivery company NZ Wine Home.
Delivery service fees cover all cost of delivery to your door. Full terms and conditions found on www.nzwinehome.co.nz.
Recipient not home
NZ: If the recipient is not home when the courier arrives, and there has been no authority / instruction from the buyer to leave the delivery on premise, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office or depot. The timing for re-delivery may be affected in line with this.
Should an item you receive as part of an order from Burn Cottage Vineyard contain a fault – the said product/s should be returned directly to the winery. If the product is a wine, it should be returned with remaining wine left in the bottle for analysis. A replacement bottle will be sent to the customer upon receipt of the faulty wine- no monetary refund will be offered.
Please Note: no refunds are offered if customers simply change their mind about the product purchased.
Consumer Data/ Privacy Policy
Burn Cottage Vineyard is committed to protecting your privacy. The information that we collect is only used to facilitate your transactions on our site and to enhance your overall experience with us.
We do not collect personal information about you if you only browse this website.
Will Burn Cottage Vineyard disclose the information it collects to third parties?
No, and if in the future Burn Cottage Vineyard decides to link with other services that we believe you would be interested in we will ask permission of you before going forward with trustworthy third parties. If you choose to take advantage of these services, we will need your specific approval to share the personal information you have supplied to us with those third parties.
How to contact us about our privacy statement
Should you have any concerns about our use of your information please contact us at sales@burncottage.com and we will do our best to address your concerns, explain our processing or, where requested, amend our practices with respect to your personal data.
Security capabilities & policy for transmission of payment
What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully.
How does Burn Cottage Vineyard protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details All credit card payments are processed securely through the DPS Payment Gateway and BNZ. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Burn Cottage Vineyard does not store any credit card information on our servers.
Your Consent
By using our website, you consent to the collection and use of this information by Burn Cottage Vineyard. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Burn Cottage Vineyard site.
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.
Burn Cottage Moonlight Race Pinot Noir 2022 .... Wine Spectator Top 100 Wines of 2024 ...Complimentary NZ shipping on 6+ bottles & Great Rates to The Rest of The World.
As a club member you will also receive: Priority invitation to winery events, priority access to small parcel wines, large formats and library released wines. Invites to “Club Member ” only wine events and priority invites to all Burn Cottage events. A private Winery/Vineyard tour and tasting visit for up to four people (by prior arrangement). Free shipping within NZ (12 bottles or more). Global Shipping Rates to most major destinations across the USA, UK, Australia, Asia and Mainland Europe (minimum of 6 bottles).
Membership Terms and Conditions:
Minimum of 1-year membership from sign up and payment date.
Minimum of 1-year membership from sign up and payment date.
The first case/s of wine will be dispatched within 7 -10 days upon membership sign up. Each case/s thereafter will be dispatched as per the new release of the wines relevant to your membership.
Two weeks notification will be given prior to shipments after the initial membership sign up.
10 days' written notice is required prior to the scheduled delivery to cancel or amend your membership details.
You are obliged to notify Burn Cottage Vineyard of any changes to delivery address or credit card details.
Order dispatch dates may vary each year depending on vintage and bottling dates.
Membership is non-refundable, or transferable.
In years that we do not produce all the wines we will include an equivalent release from the same vintage in the case. You consent to your details being added to our customer database to receive upcoming correspondence. You must be 18 years or older. Burn Cottage reserves the right to amend prices.
Vineyard/winery tastings are subject to availability. Bookings essential.
