Shipping & Returns

Delivery Policy

Please allow up to 7 working days from date of purchase for delivery within NZ, 2-4 weeks for Australia, USA, Hong Kong, Japan, Singapore, and EU, UK 6-10 weeks.

For countries abroad we use NZ based international delivery company NZ Wine Home.

Please note, orders shipped to China are limited to a maximum of 8 bottles per purchase.  Contact www.nzwinehome.co.nz for more information.

Delivery service fees cover all cost of delivery to your door. Full terms and conditions found on www.nzwinehome.co.nz.

Recipient not home

NZ: If the recipient is not home when the courier arrives, and there has been no authority / instruction from the buyer to leave the delivery on premise, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office or depot. The timing for re-delivery may be affected in line with this.

Returned Goods and Refund Policy

Should an item you receive as part of an order from Burn Cottage Vineyard contain a fault – the said product/s should be returned directly to the winery. If the product is a wine, it should be returned with remaining wine left in the bottle for analysis. A replacement bottle will be sent to the customer upon receipt of the faulty wine- no monetary refund will be offered.

Please Note: no refunds are offered if customers simply change their mind about the product purchased.