Entry Terms

Terms and Conditions

Goods & Services

Burn Cottage Vineyard offers premium red wine from New Zealand, and selected T-shirts.

Orders

Burn Cottage Vineyard will only accept online orders from customers with physical delivery addresses in the countries where deliveries is possible. All prices listed are quoted in New Zealand dollars NZD$ and all orders will be processed in New Zealand dollars NZD$

All sales enquiries for wine sales to export markets should be directed to
sales@burncottage.com
ph +64 3445 3670
Fax +64 3 445 1603

Delivery Policy

Please allow up to 7 working days from date of purchase for delivery within NZ, 1-4 weeks for Australia, USA, Hong Kong, Japan, Singapore, and EU, UK 6-10 weeks.

For countries abroad we use NZ based international delivery company NZ Wine Home.

Delivery service fees cover all cost of delivery to your door. Full terms and conditions found on www.nzwinehome.co.nz.

Recipient not home

NZ: If the recipient is not home when the courier arrives, and there has been no authority / instruction from the buyer to leave the delivery on premise, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office or depot. The timing for re-delivery may be affected in line with this.

For all other countries please refer to www.nzwinehome.co.nz

Returned Goods and Refund Policy

Should an item you receive as part of an order from Burn Cottage Vineyard contain a fault – the said product/s should be returned directly to the winery. If the product is a wine, it should be returned with remaining wine left in the bottle for analysis. A replacement bottle will be sent to the customer upon receipt of the faulty wine- no monetary refund will be offered.

Please Note: no refunds are offered if customers simply change their mind about the product purchased.