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Terms and Conditions

Goods & Services

Burn Cottage Vineyard offers premium red wine from New Zealand, and selected T-shirts.

Orders

Burn Cottage Vineyard will only accept online orders from customers with physical delivery addresses in the countries where deliveries is possible. All prices listed are quoted in New Zealand dollars NZD$ and all orders will be processed in New Zealand dollars NZD$

All sales enquiries for wine sales to export markets should be directed to
sales@burncottage.com
ph +64 3445 3670
Fax +64 3 445 1603

Delivery Policy

Please allow up to 7 working days from date of purchase for delivery within NZ, 1-4 weeks for Australia, USA, Hong Kong, Japan, Singapore, and EU, UK 6-10 weeks.

For countries abroad we use NZ based international delivery company NZ Wine Home.

Delivery service fees cover all cost of delivery to your door. Full terms and conditions found on www.nzwinehome.co.nz.

Recipient not home

NZ: If the recipient is not home when the courier arrives, and there has been no authority / instruction from the buyer to leave the delivery on premise, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office or depot. The timing for re-delivery may be affected in line with this.

For all other countries please refer to www.nzwinehome.co.nz

Returned Goods and Refund Policy

Should an item you receive as part of an order from Burn Cottage Vineyard contain a fault – the said product/s should be returned directly to the winery. If the product is a wine, it should be returned with remaining wine left in the bottle for analysis. A replacement bottle will be sent to the customer upon receipt of the faulty wine- no monetary refund will be offered.

Please Note: no refunds are offered if customers simply change their mind about the product purchased.

Consumer Data/ Privacy Policy

Burn Cottage Vineyard is committed to protecting your privacy. The information that we collect is only used to facilitate your transactions on our site and to enhance your overall experience with us.

We do not collect personal information about you if you only browse this website.

Please also refer to www.nzwinehome.co.nz terms and conditions.

Will Burn Cottage Vineyard disclose the information it collects to third parties?

No, and if in the future Burn Cottage Vineyard decides to link with other services that we believe you would be interested in we will ask permission of you before going forward with trustworthy third parties. If you choose to take advantage of these services, we will need your specific approval to share the personal information you have supplied to us with those third parties.

How to contact us about our privacy statement

Should you have any concerns about our use of your information please contact us at sales@burncottage.com and we will do our best to address your concerns, explain our processing or, where requested, amend our practices with respect to your personal data.

Security capabilities & policy for transmission of payment

What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully.

How does Burn Cottage Vineyard protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details All credit card payments are processed securely through the DPS Payment Gateway and BNZ. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Burn Cottage Vineyard does not store any credit card information on our servers.

Your Consent

By using our website, you consent to the collection and use of this information by Burn Cottage Vineyard. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

What about Cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Burn Cottage Vineyard site.

Payment Gateway Info

Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.

Complimentary NZ shipping on 6+ bottles & Great Rates to The Rest of The World.

New Zealand Wine & Food Events
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Andy Crozier
October 18, 2022

Join us to Celebrate our 20 Year Milestone

This year we are celebrating 20 years of being on the Burn Cottage Vineyard property, and to mark the occasion we will be hosting events in Auckland, Wellington & Central Otago.

Marquis and Dianne, the owners of Burn Cottage are heading down from Chicago to join in the festivities, and they will be in attendance, along with Claire our winemaker and some of the other Burn Cottage crew.

After the turmoil of the last few years, we decided it was a great opportunity to raid the winery cellar for some special wines… at all the events you’ll get to taste wines from large formats, older vintages, and a selection of new releases…

As you’ll see we have partnered with some fantastic restaurants, that are doing menus designed around our wines.

We’d love you to join us to celebrate and share in some great wines, food, and hospitality.

Auckland - Mr Morris - Private Dining Room

Join Claire, our Winemaker and Marquis & Dianne the owners of Burn Cottage, as we team up with the amazing chefs and Sommelier at Mr. Morris. The restaurants motto is “A place to be served, nourished and indulged” and we know they will do all three at this one-off event in Auckland.
The talented Michael Meredith and his culinary team have created a menu especially for the evening to be matched with a selection of special wines that we have pulled from the winery cellar. This will include some older vintages, large formats, and a peak at some new releases….
Tuesday 29^th November 6.30-9.00pm – Mr Morris Private Dining Room – Cnr Galway &, Commerce Street, $195 – 4 Courses + snacks and 6 wines

BUY TICKETS HERE

Wellington - Ortega Fish Shack - Private Dining Room

The Ortega Fish shack really needs no introduction, and has been a must go spot in Wellington, since the doors opened in 2009. As Davey the owner explains, their philosophy is rooted in a genuine and life-long love of food, wine, and good times around the table. Marquis & Dianne the owners of Burn Cottage, along with Claire our winemaker will be pouring a special selection of large formats, older vintages and new release wines from the Burn Cottage cellar and the Ortega team will be preparing a four course menu to match……

Wednesday 30^th November 6.30-9.00pm – Ortega Fish Shack Private Dining Room - 16 Majoribanks Street $150 – 4 Courses and 6 wines.

BUY TICKETS HERE

Central Otago - Bannockburn Hotel - Long table lunch

Over the last six years Anna & Andy the owners of The Bannockburn Hotel have turned an old country pub into modern day food and wine bastion, that has become the go to restaurant for all of us in the Central Otago wine industry. We have secured the use of the Hotel for an exclusive Burn Cottage long table lunch. Marquis and Dianne the owners of Burn Cottage, along with Claire our winemaker and several of the Burn Cottage crew will be serving a selection of special wines from the Burn Cottage Cellar, including large format bottles, older vintages, and a few new releases. To match with the wines a five-course menu will be created by Andy and the Bannockburn Hotel team.

Saturday 3^rd December 12pm-2.45pm - The Bannockburn Hotel - 420 Bannockburn Road, Cromwell $140 – 5 Courses + 6 Wines.

BUY TICKETS HERE

Kind regards

Andy & the Burn Cottage Crew.

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